Enhancing nursing's presence.

نویسندگان

  • Eileen D'Alessio
  • Maria Magsalin
  • Kathleen L Neville
  • Constance Patten
چکیده

I n recent years, the healthcare industry has become more competitive and the availability of choices and limited resources necessitate the need to focus on customer service and patient satisfaction. Patients trust and recommend hospitals because of the nursing care they receive.1 Patient satisfaction is influenced by the relationship developed between the nurse and patient. The level of satisfaction, in large part, depends on the patients’ perception of how well the nurse is able to meet their needs. Patients expect nurses to have the knowledge and skills to care for them, but often rate satisfaction on their perception of nursing care.2 Studies investigating patient’s perception of quality care have identified elements of nursing care deemed important to the patient: smiles, humor, reassurance, kindness, compassion, gentle touch, and the nurse’s ability to anticipate

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عنوان ژورنال:
  • Nursing management

دوره 41 12  شماره 

صفحات  -

تاریخ انتشار 2010